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Val's Quilting Blog

Thanks for visiting my personal blog; where I write about the projects I'm working on, and UFO's I'm avoiding :) as well as my thoughts on all things quilty.

If you have something to report or talk about, let me know by leaving a comment. I LOVE to hear from all of you...leave me your blog link also so I can visit you...

Have a block of the month in mind that you'd like us to do as a club, please let me know. 

Until next time, stay happy and creative

Entries in Horizon 7700 (4)

Monday
Nov072011

Janome Sewing Machine Update (277)

As many of you know I went through quite a trying experience with Janome in May of 2010 and with sheer determination I worked really hard with my Horizon to make it the machine I would LOVE. Well I'm not sure I LOVE it yet but I'm really starting to like it:)

It's a solid machine, my Husqvarna would shake when I was free motioning quilting and that would drive me crazy, this machine is super solid but it's super heavy too! I have had more comments on this Janome Horizon post from May of 2010 then likely any other post on my site. I believe that's because our sewing machines mean alot to us. We value them like our cars and computers - they are our machines, we rely on them everyday (like I do). We want them to work like they are advertised to work.

Recently I took a class (with baby London and she was fab btw) on machine quilting - this was part 2 to the one I took in January and one of the ladies - we'll call her "Frustrated Sewer" in the class recently bought a new Phaff. Frustrated Sewer came from a Bernina that she'd had and sewed faithfully on for many years (like 20+). She was getting to know her Phaff and wasn't happy with it AT ALL - oh how I can relate to her. It's so hard to spend the money on this new shiny sewing machine, pull it out of the box, full of excitement and anticipation for amazing things to come but then be dissapointed with the initial results. Frustrated sewer has spent let's be generous and say several weeks playing with this new machine compared to the several years with her Bernina - there has got to be a significant difference, right?

Well like any tool we buy and spend significant money on, it's a learning curve getting use to it - whether it's a new stove, computer, remote control - they are supposed to be better cause they are newer. They come sporting the best technology - or better then what you currently have - a new shinyer cover or shell and more importantly they are going to assist us with expertise and a handy dandy user guide. This is a learning curve ladies. Trust me when I say learning curve.

I wish I could have returned my machine as the above posts asks over and over. I still haven't taken it in for a service because I'm not sure where to take it - to the local store who's a bit annoyed that I didn't spend my money there and who will charge me full price for the service OR to the store where I purchased it from that's about 8 hours from me - who's likely annoyed with me for blogging about my experience and asking Janome Canada for help (which they never did).  Stuck between a rock and a hard place I am. Good thing I can take apart and clean my machine with no problems....

What are your experiences with your brand of sewing machines - I'd love to hear about them.

Friday
Sep032010

Janome Update & Draw Closing (147)

As many of you now about my sorted experience with Janome. This post however to to update you and give a HUGE thanks to Jim Findlay of Linda's Quilt Shoppe in Kelowna, BC for stepping in and making things happen. I haven't heard back from Janome on any of my email or phone called but Jim has contact and replied back to every single contact point I've made, thanks so much Jim. Here's my 1st Janome going back to Kelowna to be swapped out for this brand new machine that arrived on Monday...I was without a machine for 1 whole week, YIKES that was rough I must say. I had a chance to setup the machine on Monday night and sewed with it on both Monday and Tuesday night and boy everything about it is working good, the threader works (1st one didn't) the needle came nice and straight (1st one was bent) and so far so good. I hope this machine proves to be better then the last as my experience with Jim is awesome unlike Janome Corporate and their CEO David Manierka who hasn't responded to my last two email and wanted to pass me onto someone else...I digress...

Onto brighter and better things. I will still continue to update you on my machine, what I like and dislike about it as I use it more and more. Any feedback you can give or any questions or comments I would love to hear them :) Thanks again for all of the support.

Also don't forget to vote on Heather's Giveaway draw will close today!!

Until next week, have a wonderful long weekend full of creativity :)

Friday
Jun252010

Janome Horizon Review: Update, Quilting-Get Started (123)

Welcome back to Val's Quilting where I fill you in on all the exciting stuff that's happening...

First off, update for those of you who've left comments, advice, feedback on my challenges with Janome Canada (thank you so much!). I've had several email conversations with the CEO of Janome Canada as well as heard back from Jim Findlay (while he is on holidays)...I still haven't heard back from the CEO or anyone from the warranty department about where I take my machine with this amazing 2 years full coverage warranty for warranty work? And they will not return my machine....

here's a picture of the fix we came up with for the wiggly feet, we've put a piece of tape on the edge of the shaft to provide some cushioning when the foot snaps in to make it nice and secure - it works!!

I've been sewing on it quite a bit over the last week and getting more used to the differences and the new options. Still have some quirks that I need to get used to...Any suggestions about the Janome that you can give me I'd appreciate it very much:) Looks like I'm stuck with it so I might as well start liking it ;)

So, I'll keep you posted on whatever else I hear.

I finished my Quilting - Get Started Quilt and I'm so happy with the way it turned out!! 

I quilted each block slightly different

the Oak Leaf's: raw edge applique, block 4,  I tied

The Dresden Plate, needle turn applique, block 3, I ecco quilted

++++++++++++++

Don't forget to vote for Pastimes Online's next block of the month club

project or projects as we just can't decide :)

Also, our next newsletter is coming out the first week in July, sign up here if you want to receive a copy.

++++++++++

 I'm at the Chestermere Farmer's Market today from 3:30 - 7:30

if you're in the neighbourhood stop by and say "Hi"
as I'd love to meet you and visit with you.

Until next time, have a happy and creative day,

Friday
Jun182010

Janome Horizon 7700 Review (entry 122)

Hi all, so the last couple of weeks I've been consumed with my new machine.  Grab a cappu and get ready for a good story....

So it all started May long weekend when Jeff and I went to Kelowna on a spur of the moment camping weekend.  One of my favourite shops in Kelowna is Linda's Quilt Shop/Jims Vacuum Shop and as we were driving by they were having a huge tent sale on sewing machines...do we dare stop :)

So after stopping and spending over 3 hours questioning and trying the Janome Horizon 7700, I decided to take the plunge and buy it.  Thanks so much to Jim for all of his time and such a great deal.

Fast forward a week.... The machine arrived in the mail and I spent the next several days working with it and figuring out all the stuff I like and dislike.  As many of you know, I've always been a Husqvarna girl (Lily 555 was my 1st and Platinum 770 my 2nd) and so far I have to say there are quite a few differences between the machines.

I'll start with the likes between this machine and my Husqy. 

  • Thread cutter - love it.
  • Stitch memory and recall the last stitch - you can set the stitch length and width and save it for next time you turn on your machine, in my case the 1/4" needle position and length of stitch - love it!! Also, because this is the most popular stitch I use everytime I turn my machine on it goes to that stitch automatically.
  • So much quieter which is great for those long night watching TV and sewing.
  • The throat area is almost 11" it's amazing.
  • All the feet that I need came with it including the Accufeed Walking foot system - awesome as you don't have to attached a walking foot contraption to the machine, you just add the special foot and connect the lever to the foot.

Dislikes:

  • 1/4" foot guide came bent.
  • The precision of the sewing isn't what I'm used to, I cannot control the foot pedal to sew nice and slow and continuous, the foot control isn't as responsive as my Husqy. 
  • The feet when connected to the shaft are a very wiggly, this was something that truly bothered me ALOT so my hubby sat with me and added a piece of tape to the side of the shaft to add some padding now the feet fit nice and snug, phew.
  • My needle threader came broken, the needle in the machine was also bent.
  • Don't like the tension on the presser foot, it's so tight even on the lightest setting.
  • Dealing with Janome Canada Ltd. has been a nightmare !!!!!

So phoned the dealership in Kelowna where I purchased it from (Jims Sewing Centre) and discussed the questions with my machine with Jim Findlay like I've listed above as well as the broken threader. He said for me to take it to Sewing World here in Calgary and talk to them as they are a certified dealer. The warranty did I mention is for 17 years!! Amazing right? Well according to Steve Rice of Sewing World in Calgary the warranty is with the shop not the machine. So called Jim back in Kelowna and he says...no no the warranty is with the machine he said he would cover any costs that might be incurred with Sewing World in Calgary and people move all the time, bla, bla, bla so I decide to call Janome directly to find out exactly - BIG MISTAKE!!

"Oh, by the way, I did take my machine to Steve at Sewing World here in Calgary and he did check out and adjust the needle threader for me at no charge so thanks to Steve for that. He did explain again to me that the warranty is with the shop as Janome doesn't reimburse for labour costs to the dealer even though the warranty card states that all parts and warrant are covered for the 1st 2 years."

Anyway, it's the end of the day last Friday and Lynn from Janome answers the phone, I kind of give her a run down of my situation and ask about the warranty card.  She preceded to tell me that she would be mad if she was Sewing World in Calgary and that she wouldn't help me since I bought the machine from somewhere else! As you can imagine I was quite surprise by her response.  I said that people move all the time and need to get their machines serviced.  She told me that was not that type of situation... I told her that the warranty card says that I can go to any authorized dealer for warranty issues and questions.  She was so rude, and said that this was not the case and she didn't have a warranty card in front of he, so she can't comment.  I was so surprised by her lack of professionalism and rudeness... and because it was the end of the day there wasn't anyone else there for me to speak to.  She said she couldn't help me and that she would have someone contact me this week.  I also called the warranty number (assuming it went to the same office as Lynn's) and left a message asking for someone to contact me from their warranty dept... it's now Thursday and I haven't heard a thing as of yet.

When I talked to Jim in Kelowna I was feeling so discouraged.  It has been such a bad experiance with Janome Canada Ltd (particularly Lynn) I'm considering sending my machine back just because of all of the discrepancies and contradictions with the warranty...they have a no return policy, of course!

I've been sewing on it a bit more this week and getting used to it - I do like it BUT I haven't heard from anyone at Janome regarding either message about my questions and concerns... so frustrating!!

Have any of you purchased the Horizon 7700, do you like it?  Did you switch from another machine like Bernina or Husqvarna I'm curious to know what you think, likes and dislikes. I would also like to know if any of you out there has had a similar problem with warranty?

Thank so much for taking the time to read through this and leaving any advice or comments!!